Effective Date: August 2, 2026
My Home Solution respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting appliance-repair services, scheduling an appointment, contacting us, or communicating with us by telephone, email, web chat, or text message.
This Privacy Policy explains what information we collect, how we collect and use it, when it may be disclosed, and the choices available to you.
We may collect the following categories of personal information:
We do not intentionally collect sensitive personal information unless it is reasonably necessary to provide a service you requested.
We may collect information when you:
We may also collect limited technical and website-usage information automatically through cookies, analytics tools, server logs, and similar technologies.
We may use personal information to:
We do not sell or rent personal information.
We may disclose information to service providers that perform necessary business functions on our behalf, including:
These service providers may process information only as reasonably necessary to perform services for My Home Solution and are not authorized to use customer information for their own independent marketing.
We may also disclose information when required by law, court order, subpoena, government request, or when reasonably necessary to protect our rights, customers, employees, property, or the public.
No mobile opt-in information or text-message consent will be shared with third parties or affiliates for marketing or promotional purposes.
SMS consent and mobile phone numbers will not be sold, rented, or provided to third parties or affiliates for their own marketing purposes.
Information may be processed by telecommunications and messaging service providers solely to deliver and operate the text-messaging services requested by My Home Solution. Those providers are not permitted to use the information for their own independent marketing.
If you expressly consent to receive SMS messages from My Home Solution, you agree to receive text messages related to:
Message frequency may vary based on your requests and interactions with us. Message and data rates may apply.
Reply STOP to opt out of text messages. Reply HELP for assistance.
Consent to receive SMS messages is not a condition of purchasing any products or services.
After you reply STOP, we may send one final message confirming that you have been unsubscribed. You will not receive additional SMS messages unless you later provide new consent, except where a message is legally permitted or necessary to address an immediate request initiated by you.
We obtain SMS consent through affirmative customer action. Depending on the communication method, a customer may consent by:
Simply entering a telephone number does not, by itself, constitute consent to receive recurring promotional text messages.
We maintain records of SMS consent when reasonably required for compliance and business operations.
We may send transactional or service-related emails concerning appointments, estimates, invoices, warranties, support requests, and services requested by the recipient.
Promotional emails will identify My Home Solution as the sender and will provide a clear method for unsubscribing. Recipients may opt out of promotional emails by using the unsubscribe instructions contained in the email or by contacting us.
Opting out of promotional emails will not prevent us from sending nonpromotional messages necessary to complete or administer a requested service.
Commercial emails must include an opt-out mechanism and a valid physical postal address under the CAN-SPAM Act. Add your valid business mailing address to this policy and to any commercial marketing-email template before sending marketing emails.
Our website may use cookies, pixels, analytics services, and similar technologies to:
You may restrict cookies through your browser settings. Disabling cookies may affect certain website functions.
We retain personal information for as long as reasonably necessary to provide services, maintain business and warranty records, comply with legal obligations, resolve disputes, enforce agreements, and protect legitimate business interests.
Retention periods may vary depending on the nature of the information and the reason it was collected.
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, alteration, disclosure, loss, or misuse.
However, no website, electronic transmission, or data-storage system can be guaranteed to be completely secure.
Subject to applicable law, you may request that we:
To opt out of SMS messages, reply STOP.
To request assistance with SMS messages, reply HELP or contact us using the information below.
California residents may have privacy rights under applicable California law. The availability of specific rights may depend on whether the relevant law applies to our business and the nature of the information involved.
You may contact us to request access to, correction of, or deletion of personal information. We will evaluate and respond to verified requests as required by applicable law.
Our website and appliance-repair services are intended for adults. We do not knowingly collect personal information from children under 13.
Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of those websites. Review their policies before providing personal information.
We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date.
Continued use of the website after an update constitutes acknowledgment of the revised policy to the extent permitted by law.
For privacy questions, communication preferences, or requests concerning personal information, contact:
My Home Solution
Email: myhomesolutionus@gmail.com Mailing address: 600 E Olive Ave, Burbank, CA 91501
Telephone: +1 (858) 808-8585